Is this text a scam? How to tell

Seven warning signs that a text message is a scam, and what to do next. Check a message free: paste it in and get one clear answer.

Last updated November 7, 2026

A text arrives. It says your package is stuck, your bank account is locked, or someone you love needs help. You are not sure. This page gives you a few quick questions to ask, in order.

Seven warning signs

  • It rushes you. "Act now," "within 24 hours," "your account will be closed." Real companies give you time.
  • It asks for a payment you cannot undo. Gift cards, wire transfers, cryptocurrency and payment apps are the usual ones.
  • It asks for a code. A six-digit code sent to your phone belongs to you. Nobody who texts you out of the blue needs it.
  • It has a link you did not ask for. Shortened links and strange web addresses hide where you are really going.
  • It says "do not tell anyone." Secrecy is how a scam keeps your family from helping.
  • It pretends to be someone official. Your bank, a delivery company, a government office, tech support.
  • It comes from a number you do not know, but says it is a person you do, like a grandchild with a new phone.

What to do

  1. Do not tap the link, call the number in the text, or reply.
  2. Look up the company yourself. Use the number on your card, your bill, or the company's own website.
  3. Ask someone you trust. A second pair of eyes catches what one person misses.
  4. If you already paid or shared a code, go to what to do if you have been scammed right away.

A real bank or delivery company will not be upset if you hang up and call back on a number you looked up yourself.

What a check can and cannot tell you

PonchoGuard reads the message for these warning signs and gives one answer: Scam, Suspicious or Looks OK, with one reason and one next step. A check is a second opinion, not a verdict from a court. Looks OK is never a promise. Scammers change their tricks, so if anyone asks for money, codes or passwords, check with your family anyway.

More guides

Contact us

Still need help? Email support@ponchoguard.com. A person answers, usually within one business day.

In the app or the family dashboard, Report a problem sends us a note with your app version filled in. You can also report a problem on the web.

PonchoGuard never calls, texts or emails you to ask for a code, a password or a payment. If someone does, hang up and call your family.