PonchoGuard help center
Short answers in plain words, for parents and for the family who helps them. Each page shows the steps one at a time.
Last updated October 13, 2026
Think you have been scammed? Go one step at a time: what to do right now. If you are in danger, call 911.
Help topics
- If you think you've been scammedCall your bank, freeze your credit, change passwords, report it and tell your family.
- Getting startedStart a family on PonchoGuard, then invite your parent and other helpers.
- Check a messageNot sure about a text, email or call? Paste it in and PonchoGuard looks for the tricks scammers use.
- Ask my family (Cosign)Before you pay or share anything, a family helper takes a look. You still decide.
- Show my screen and Family Screen HelpLet a family helper see your screen while you talk, instead of a stranger. You can stop at any time.
- Let a helper control the phoneOn Android, a helper can tap and type for you during a share, only after you say yes. One-time setup.
- Home screen and weatherChoose what your parent sees first: date and time, weather for a ZIP code, call buttons and text size.
- This week's scam warningEach week, one short warning about a scam going around, in plain words.
- The phone line and Landline GuardFor a parent with a landline or flip phone: call (888) 488-1785 to check a number, reach family or hear the weekly warning.
- Daily check-in callsPonchoGuard calls your parent each day. They press 1 if they are okay, or 2 to ask the family to call.
- PonchoGuard for Windows (PC Guard)When a remote-control program like AnyDesk starts, PonchoGuard asks one calm question.
- Chrome and Edge extensionPauses fake "your computer is locked" pages, and offers a second look before risky payments.
- Plans and billingFree, Landline Guard, Family and Family + PC Guard. Buy on the web, Google Play or Apple; cancel where you bought.
- Lost phone? Pause itIf your parent's phone is lost or stolen, a helper can pause PonchoGuard on it for a while.
- Report or block a family memberIf a person, an invite or a request looks wrong, report it. Block to stop hearing from that person.
- Delete your accountYou can delete your PonchoGuard account yourself, on the web or in the apps.
- Privacy in plain wordsWhat PonchoGuard keeps, what it does not, and who sees what.
- TroubleshootingSign-in code, invite link opens the web, no notices, or helper control not working.
Contact us
Still need help? Email support@ponchoguard.com. A person answers, usually within one business day.
In the app or the family dashboard, Report a problem sends us a note with your app version filled in. You can also report a problem on the web.
PonchoGuard never calls, texts or emails you to ask for a code, a password or a payment. If someone does, hang up and call your family.