Daily check-in calls
PonchoGuard calls your parent each day. They press 1 if they are okay, or 2 to ask the family to call.
Turn them on
- Add your parent's phone first. See The phone line.
- In the family dashboard, open the Family tab. Under the phone, find Calls from PonchoGuard.
- Choose Call each day to check in.
- Pick the Time of the call, the Time zone and the Days. Add a short Greeting if you like.
- Choose who gets alerts, then press Save check-in settings.
What your parent hears
- Press 1 if you are doing okay.
- Press 2 if you would like your family to call you.
- Press 9 to pause these calls.
No call goes out until your parent agrees by pressing 1. If they press 9, the calls pause and the family is told. A helper can press Resume calls, and the next call asks again.
If nobody answers
PonchoGuard tries again after 15 minutes, 3 tries in all, and never after 9 PM. Then the family gets a message: they did not answer the check-in, and you may want to call. No voicemail is left.
Which plans include it
Included with Landline Guard. Family + PC Guard includes 1 phone. On Family it is an add-on: press Add daily check-in calls. See Plans and billing.