Scam guides for families
Plain-language help for the scams that reach parents and grandparents: how each one works, and what to do instead.
Last updated November 7, 2026
Think you have been scammed? Go one step at a time: what to do right now. If you are in danger, call 911.
Texts, links and payments
Phone calls and computers
Scams aimed at families
Contact us
Still need help? Email support@ponchoguard.com. A person answers, usually within one business day.
In the app or the family dashboard, Report a problem sends us a note with your app version filled in. You can also report a problem on the web.
PonchoGuard never calls, texts or emails you to ask for a code, a password or a payment. If someone does, hang up and call your family.