Report or block a family member

If a person, an invite or a request looks wrong, report it. Block to stop hearing from that person.

Report

  1. Next to the person, invite or request, open Report or block.
  2. Under What happened?, choose a reason, like scam, abuse or threats, or spam.
  3. Add a few words if you like, then press Send report.

We look at every report within 24 hours. The person is not told who reported them.

Block

  1. Open Report or block, then Block.
  2. Confirm with Yes, block.

A blocked person sends you nothing more: no notices, screen-share asks, Cosign notices or invites. When a parent blocks a helper, that helper is also removed from the family.

Unblock

  1. Open Settings, then Blocked people.
  2. Press Unblock next to their name. This does not add them back to the family.

If someone may be in danger, call 911 first. If money was sent, see what to do if you have been scammed.

Related help

Contact us

Still need help? Email support@ponchoguard.com. A person answers, usually within one business day.

In the app or the family dashboard, Report a problem sends us a note with your app version filled in. You can also report a problem on the web.

PonchoGuard never calls, texts or emails you to ask for a code, a password or a payment. If someone does, hang up and call your family.