Lost phone? Pause it
If your parent's phone is lost or stolen, a helper can pause PonchoGuard on it for a while.
- In the family dashboard, open Settings, then Lost phone. Or find Lost phone? on the Family tab.
- Choose For how long?: 4 hours, 24 hours or 3 days.
- If you like, write What happened?
- Press Pause for that phone.
While it is paused, Cosign links stop working and the phone gets no notices. The phone is signed out, and shows "Paused by" and who did it.
End the pause
- In the family dashboard, press See the pause, then End pause.
- Your parent then signs in again with a new sign-in link.
Also call the phone company to lock the phone, and change the email password if the phone was not locked.
Not the same as "I feel pressured"
If someone is rushing your parent, they can open More help, then I feel pressured. PonchoGuard lets the family know and reminds them tomorrow. Nothing is stopped; it just helps them take a day.