Delete your account

You can delete your PonchoGuard account yourself, on the web or in the apps.

On the web

  1. Sign in to the family dashboard and open Settings.
  2. Under Account, choose Delete my account.
  3. Type DELETE and press Delete my account.
  4. If you have not signed in for a while, we email you a code first. Type it and press Check the code and delete.

In the Android or iPhone app

  1. Open Settings, then Delete my account.
  2. Type DELETE in capital letters and confirm.

Deleting your account does not stop a Google Play or App Store subscription. Cancel it there too. See Plans and billing.

What is deleted and what stays

Your sign-in, name, phone number, notice settings, the checks you sent (with the message text) and your screen-share records are deleted. Moments, Cosigns and the Callback Book stay with your family, with your name taken off. If you are the last person in a family, the family is deleted too.

More details are on the support page.

Related help

Contact us

Still need help? Email support@ponchoguard.com. A person answers, usually within one business day.

In the app or the family dashboard, Report a problem sends us a note with your app version filled in. You can also report a problem on the web.

PonchoGuard never calls, texts or emails you to ask for a code, a password or a payment. If someone does, hang up and call your family.